Are you sure you understand your customer? Do you take enough time to talk to the buyer, understand his needs to be able to solve his problem?
Inflatable Dan trains the X-treme team to have one goal: Let the customer shine with his visual presence. The biggest communication problem is we do not listen to understand. We listen to reply. We do not want our team to be like this, we do not only go for the best answer or the best price. Inflatable Dan thinks that too many companies say Wilco but actually what they need to say is Roger. Dan likes Roger
(I understood the message but I do not say I will comply) but he prefers to play with Wilco. Walk your Talk.